21 posts categorized "Human Intelligence" Feed

4 strategies to attract and retain female talent at your firm

Shutterstock_1022439985Did you know one in five women say they’re the only woman in the room at work? If you’re like me, unfortunately, you’re not too surprised by this information. Professions like finance & accounting and tech spaces have been known to have a harder time attracting and retaining female talent.  Yet, companies that have a higher percentage of female leadership have been proven to excel. A report released by Credit Suisse states that companies that have women making up at least 15% of senior management are 50% more profitable than those where less than 10% of senior managers are female. So, here are four strategies that will help you attract top female talent to your firm and retain them, too.

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Close any deal with these human intelligence skills

Shutterstock_653243854So, you’ve made it through the first round of interviews for your dream job — or maybe you’ve made an initial pitch to a prospective new client and now it’s time to close the deal. You want the job, and are more than qualified for it. But is that enough?

Think about the Ivy League college application process where most applicants are qualified but only a fraction are selected. In this case, even though you’ve already proven you have experience and the knowledge to knock the job duties out of the park, closing the deal can come as a challenge.

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How to stay on track to accomplish your 2019 goals

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It’s time to assess those goals

Remember when 2018 was coming to a close? You were thrilled about the new year ahead. Fully living in the “new year; new me” theme, you made a list of your top goals for 2019. You broke them down into pieces and vowed to tackle them incrementally. You remember!

Well, guess what: It’s almost halftime. With the end of the second quarter creeping up on you, it’s time to assess your progress. Whether your goals are personal or professional, here’s how to recommit to the ones you didn’t complete and celebrate the ones you did.

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Master these 3 skills for your next video conference call

Shutterstock_1153859644For lunch meetings, there are nearby restaurants. For quick talking points over coffee, there’s your office Keurig or the coffee shop next-door. For everything else – every other type of meeting – there’s now video conferencing. The increase in work-from-home culture and the need for a more personal alternative to the standard phone call have made way for the perfect alternative: video-conferencing. Although some would see these conferences as an opportunity to be casual, it’s important to keep your professional image intact. The same reason you wouldn’t show up to your in-person business presentation wearing your pajamas might be the same reason you avoid turning on the webcam wearing a robe. To keep the other participants from gossiping about you in the private conference chat box, here are some human intelligence skills you should brush up on for your next on-camera business meeting.

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Settling disputes: A job for artificial intelligence

Shutterstock_1104230930If you have siblings, you’ll remember the need for a third party to referee the most important of childhood disputes. Whether you were calling ‘shotgun’, fighting over the television remote or reluctantly sharing the last chocolate chip cookie, an adult often had to step in. Consider this one of the oldest versions of conflict-resolution training.

I know we’ve been telling you that most human skills are future-proofed and safe from automation, but there are some exceptions. Soon parents, caretakers, camp counselors, managers and judges alike may be able to retire their gavels and hand over decision-making duties to artificial intelligence bots. That’s right. In recent years, new tools supported by artificial intelligence are being used to mediate select legal, insurance and even personal matters. Innovations like Kids Court (an Alexa skill) and Smartsettle ONE are already doing the work. In time, similar tools may be adopted to mediate workplace squabbles. I don’t know about you, but that leaves me with some questions.

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How to succeed in business according to female professionals

Shutterstock_488579674How do we encourage women to claim their seat at the table without having to wait for someone to pull it out? Being a woman in the workplace comes with its own set of possibilities and challenges. Yes, your perspective is unique and nuanced, but will it be supported if you’re the only woman in the room? So, how do we ensure female professionals are both heard and respected? In celebration of Women’s History Month, the Go Beyond Disruption podcast featured 13 avant-garde, innovative, and insightful women who provided the answers to these questions. Their answers covered tech and human intelligence topics, ranging from mindset adjustment all the way to cryptocurrencies and blockchain. Kim Drumgo, Director of Diversity and Inclusion for the Association of International Certified Professional Accountants, shared her thoughts on what it will take for women to succeed. If you missed any of it, this is me sharing my notes. Here are some tips from trailblazing female professionals about how to succeed in business:

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Believing in yourself: A CPA’s guide to self-trust

Shutterstock_1181443744The alarm clock beeps annoyingly at 6 a.m., and I lay frozen knowing that the decision I make today will determine how the next chapter of my life plays out. A few months ago, I realized I wasn’t happy with my role at work. Each day, I dreaded getting out of bed and looked forward to the weekend like I’ve been jailed all week. So today, I plan to decide once and for all if I’m going to quit my job and find something new.

But doubts and questions creep into my brain. What if I don’t like my new role? What if I’m not good at anything else? What if no one wants to hire me? I think, that’s it. I’m staying where I’m. It’s stable, and I will learn how to tough it out. I breathe a sigh of relief and contentedly maintain my status quo.

Does any of this sound familiar to you? Have you made choices that were based more on what you were trying to avoid than what you could gain? The reality is that most of us use a fear-based decision matrix to choose the option that will cause the least amount of disruption in our lives. It’s not that surprising when you consider how we’re raised — “Don’t touch that stove, or you’ll get burned.” We inherently associate decision-making endeavors with a need to avoid a negative outcome.

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Your stress isn’t just affecting you; it’s hurting business

GettyImages-183219193Did you know that the effect of one mild-to-moderately stressful event can last hours in the body? What if you added to that by the barrage of demanding emails, last-minute deadlines, family obligations and a never-ending list of errands? As you can see here, when combined with other demands, that one stressor can last days, weeks, months and even years in your body.

The longer we hold this pressure inside us, the more we begin to feel its physical and mental effects. It starts with a small unease of the body, such as irritability, constipation, acne, low energy and low libido. When I speak with my fellow cohort of CPAs, I learn it gets much worse. Many colleagues around you are suffering from auto-immune disorders, infertility, diabetes, mild depression, anxiety and so much more that are compounded by stress. If you’re one of them, you’re not alone. Burnout is real and can spread like wildfire.

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Let your humanity disrupt your technology use, not the other way around

Shutterstock_675630538Ping! Behold: the sound of the first morning email. Unfortunately, that undeniable sign of the work day starting is the exact kind of wakeup call you needed. I wouldn’t say rolling out of bed at 7AM is the easiest thing after a late-night session of mindless scrolling, but hey, you spent the entire previous day responding to emails and fixing that PowerPoint pitch for your client. You deserve a little tech-fueled R&R. “Alexa, play ‘Island in the Sun’”

Your life is complex, and technology has been there for you, simplifying it every step of the way, right? It helps you get up for work, it helps you do your work, it helps you socialize and plan. What’s not to love? So, you mosey on to the bathroom mirror, eyes still glued to the screen, stumbling with exhaustion, and there it is. There’s that embarrassing weekly notification: “You average 8h 46m of screen time a day!” (I don’t know if Android users get these, so if not, here’s a glimpse of the dark side).

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4 ways to take charge and own your career

Shutterstock_1121928752For many professionals, it’s a challenge to maintain work and life balance, but one trailblazing CPA was able to break the mold. By creating opportunities for herself, she opened new paths for other professionals, especially women, to follow.

When Katy Hollister, CPA, chief strategy officer for Deloitte’s Global Tax and Legal practice, approached what might have been an immovable barrier at work, she was able to change the course of her career —and key policies of her organization, too.

It’s a story from many years ago with a timeless lesson. In 1990, Hollister was a manager at Deloitte Tax, LLP for about six years and was pregnant with her first child. She was concerned about balancing parenthood and her existing responsibilities. At that time, the firm, like much of the profession and the business world, had no women’s initiatives or formal programs for working mothers. When Hollister asked her office’s managing partner about a part-time schedule once her child was born, he pointed out that the firm didn’t have part-time options. “I said, ‘How about if we try it?’”

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Preparing for the future: 4 female thought leaders share insight

Shutterstock_1294838686Disruption is no longer a theory. It’s not an imaginary future with a “TBA” label waiting to be updated. You’ve seen the bots with your own eyes, so you know this isn’t a tall tale by a weirdo neighbor sitting on their front porch with antennas attached to an aluminum hat. The decreased need for traditional skills like memorizing and number-crunching, complemented by thinning attention spans indicate a radical change in work style. We are in the thick of the age of disruption. The Go Beyond Disruption podcast, your personal cheat code to beating the bots, celebrates Women’s History Month by chatting with female guest experts in technology and human intelligence.

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Are you overlooking emotional intelligence in your career?

Shutterstock_542556157You’re in the office and see a colleague approaching. You likely say hi and ask how they’re doing. Your colleague will likely answer with some rendition of good, great or for those who prefer grammatical accuracy, ‘doing well.’ Are they actually great, or did your colleague just lie to you? Many people respond without giving much thought to the question. They may say they’re doing great as they struggle to hold in sadness, frustration or anger. What happens when you read between the lines using your emotional intelligence (EI)? Communication becomes more personal and meaningful when the parties exhibit EI. Being able to transcend normal interactions using EI is becoming increasingly important as technology advances to complete mundane tasks. Machines may be taking parts of our jobs but using our human attributes to be a team player, is more important than ever before.

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Public speaking tips from the 91st Academy Awards

Shutterstock_1178502256It is highly unlikely that you’ll live a life free of public speech obligations. Team meetings, board meetings, pitches, presentations, toasts and the like, will all call on you to dig into yourself (extrovert or not) to publicly drive home a meaningful message. Consider this ability to connect to people, and move them with your words, one of the skills you’ll need to remain an asset in future workplaces.

So how do we keep from becoming the living version of Charlie Brown’s boring, seemingly gibberish-speaking teacher? We watched the 91st Academy Awards and took notes from some of the best presenters and speeches to help you get it right. Here are five tips from Oscar-winning pros:

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The world is your classroom: Build your 2019 learning plan in minutes

IdeaPicture it: A knockerupper and a powdermonkey walk into a packed bar. To their surprise, there’s only one barstool left. The knockerupper looks over at the powdermonkey and says, ‘Are you gunning for that seat?’ to which the powdermonkey responds, ‘Don’t look so alarmed.’

Okay. Admittedly, the punchline would probably make more sense if knockeruppers and powdermonkeys were still relevant professions today. But that’s kind of my point. Because this joke illustrates an imperative, timeless truth:

Lifelong learning is no joke.

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Your life. Your terms: Four steps for reducing stress and reclaiming your life

Shutterstock_603744017Life is stressful, there’s no doubt about it. But you have the choice to maintain a different perspective, instead of letting stress overtake you every day. Here are four steps to reduce stress and live a well-balanced life:

Step one: Get clear on your purpose

Living life on your own terms requires clarity of purpose. Do you know what matters to you most, and why?  Consider the life wheel. There are eight buckets on the wheel: family, work, money, personal growth, health and wellness, spirituality, community and living environment. You must decide which three or four are most important to you, and why. Time is limited, which means you can’t weight all life areas equally. When you know your “what” and your “why,” you’ve got power—the power to dial up the time and energy for what matters most, and the power to pull back on what doesn’t.

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Are you ‘more dumber’ than your smartphone?

Dumber than your smart phoneChances are, you love your smartphone.

No. I mean: You really love your smartphone.

MRI studies show that when we hold our smartphones, we almost feel as though they’re holding us back. Our brains produce a veritable love potion of chemicals – namely dopamine and oxytocin, the same chemicals released during cuddling. I guess that makes sense. Our smartphones, after all, make great partners. They keep us updated on the weather, the news, the stock market. They advise us where to go for dinner, how to get there, and (thanks to social media apps) whom we should invite – even if we end up ignoring that person the entire time by catching up on emails or playing Fortnite Mobile. Smartphones and other devices typically don’t argue with us, and – provided they’re well charged – they’re there for us when we need them.

Is it a surprise, then, that we’re sacrificing our personal relationships for our relationships with devices? And in doing so, we’re also sacrificing something else: our humanness. As technologies get smarter, we become more reliant, which can actually chip away at our own intelligence.

Take what happened on September 6, 2012:

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7 ways to beat back-to-school stress

Shutterstock_1095921515It’s the hottest part of the summer, and my kids are out of control. They’d sleep ‘til noon and stay up ‘til after midnight if I let them. While attempting to wake the youngest for camp this week, I daydreamed about our efficient school year morning routine.

Just then, I couldn’t remember when my kids start school. I knew it was soon. Very soon. But the dates weren’t in my phone. Panic! Wait. Found it on the school website. We’ve got 19 days.

Most parents — and kids, too — feel at least a little pressed for time around the beginning of the school year. So, I did some research and made a checklist to get my family through these dog days of summer and into the back-to-school mindset.

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Taming your to-do list

Shutterstock_1135852721“Until we can manage time, we can manage nothing else.” ~Peter Drucker

Two things trip up most leaders’ attempts at managing their time. The first is the fact that the best systems and best intentions quickly run into dynamics in the real world: You’ll get interrupted, there will be an unforeseen obstacle or crisis, you’ll go through motivation and energy ups and downs, and so much more. Translating your intentions into practice often fails through small compromises you feel you must make in your day to day activities. The second is that most principles in time management focus on how you spend your time, but that philosophy just puts you on a “hamster wheel” that doesn’t move you forward. It isn’t about how you SPEND your time, it’s about how you INVEST your time.

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Give feedback that feeds performance

Listening
As a training and leadership development consultant for accounting firms, I’ve found that providing feedback is one of the top challenges for management. When it’s done well and promptly, giving performance feedback can yield huge benefits – more productivity, better relationships, and more loyal, engaged employees. However, providing consistent, timely and honest feedback is something many managers struggle with.

The performance review is a prime example of inconsistency in how many supervisors provide feedback. In written reviews managers often address issues that they’ve avoided in face-to-face discussions. By the time the employee reads the review, they feel blindsided. Without a dialogue, how can they share their perspective? How can they fix a problem they never knew existed? This pattern applies to many, if  not all, other industries, to the point that major companies such as General Electric are scrapping annual reviews altogether.

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Send the right message without saying a word

Body languageSend the right message

Actionable Professional Body Language Tips

Do you remember the last time that someone changed your mind at work? What did the person say that convinced you to change your thoughts? Was it the words they said or how they said it to you?

In professional settings, the nonverbal messages people process consciously and subconsciously change the way they perceive messages. Are you a person that conveys positive and powerful non-verbal cues in your interactions with others? Body language plays a crucial role in how people respond to your words and retain the information you transmit.

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Lead with inspired authenticity: chuck the checklist and find your why

Paper cranes leadershipHave you ever made your own “leadership skills checklist”? If you have, it probably included things like “active listening,” “decisiveness,” “delegation,” and “motivation,” to name a few. As accountants, we love to create checklists that can get us to a well-defined outcome – so why would we treat our efforts to become great leaders any other way?

The thing is, if we are only checking off skills on a list, are we really developing into the best leader we can be?

I believe the answer is a resounding NO!

To become the best leader we can be, we have to get past our skills checklist and dig into who we are and what drives us. If we can stop worrying about checking off skills and instead focus on our true purpose, we can lead our teams with authenticity and inspiration.

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