If you have siblings, you’ll remember the need for a third party to referee the most important of childhood disputes. Whether you were calling ‘shotgun’, fighting over the television remote or reluctantly sharing the last chocolate chip cookie, an adult often had to step in. Consider this one of the oldest versions of conflict-resolution training.
I know we’ve been telling you that most human skills are future-proofed and safe from automation, but there are some exceptions. Soon parents, caretakers, camp counselors, managers and judges alike may be able to retire their gavels and hand over decision-making duties to artificial intelligence bots. That’s right. In recent years, new tools supported by artificial intelligence are being used to mediate select legal, insurance and even personal matters. Innovations like Kids Court (an Alexa skill) and Smartsettle ONE are already doing the work. In time, similar tools may be adopted to mediate workplace squabbles. I don’t know about you, but that leaves me with some questions.